Refund policy
Last updated: 23 October 2026
The short version: try tsuki for up to 30 nights. If you don't like it, email us and we'll refund the bottle you opened. You keep the bottle, and you don't need to send it back, prove anything or explain yourself.
the 30-night guarantee
Use it for 30 nights, or however many you manage. If you don't like it, reply to your order confirmation email (or write to hello@tsukiskin.com) with your order number, and we'll refund the bottle you opened.
- No return postage. Keep the bottle, bin it, or hand what's left to your flatmate.
- No photo evidence, no interrogation. One email is enough.
- Timing. Email us within 60 days of your order being delivered. That covers the full 30 nights, plus slack for life getting in the way.
- What we refund. What you paid for the bottle you opened, after any discount. If it came in a bundle, that's the bundle price divided by the number of bottles (for example, $44.50 a bottle if you paid $89 for a duo).
- Bundles. Bottles from the same order that you haven't opened can come back too, and we'll refund those as well. See below.
- Skin not happy? Stop using tsuki straight away and email us. The guarantee covers that too.
- One guarantee per customer. It's there so your first bottle is risk-free, not so tsuki is free forever.
- Shipping. The original shipping cost isn't refunded under the guarantee, unless something was wrong with your order.
unopened bottles (change of mind)
Changed your mind before opening? Send back any unopened, unused bottle within 30 days of delivery (or within 60 days, if you're claiming the guarantee on the same order) and we'll refund what you paid for it once it reaches us. Email us first and we'll send you the return address. Return postage is on you for change-of-mind returns, and we recommend a tracked service. For hygiene reasons we can't take back opened bottles as returns. That's what the guarantee is for.
damaged, faulty or wrong items
If your order arrives damaged, leaking or faulty, or isn't what you ordered, email us with your order number. We'll replace it or refund it, including the shipping you paid. A quick photo helps us chase it up with the courier, but it isn't a condition. Please let us know as soon as you can after delivery.
preorders and the waitlist
If you place a preorder, you can cancel it for a full refund any time before it ships. Joining the waitlist costs nothing and isn't an order, so there's nothing to refund.
how refunds are paid
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it.
your rights under Australian Consumer Law
The 30-night guarantee is extra. It sits on top of your rights under the Australian Consumer Law, and nothing in this policy limits them.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
contact
Email hello@tsukiskin.com. We're a tiny team, so replies can take up to a business day.